idealForever

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Help
 
Welcome to the idealForever.com customer services page. This section has been designed to help answer any questions that you have.
Searching for products:
To find the product you are looking for you can either use the navigation menu on the left hand side of every page or enter a keyword in the search box.
If you can search for the manufacturer entering the text in the search box and clicking on "go".

If you are looking for a particular category of product you can click on the desired category on the left hand menu or you can search for the category by using the search box.

You can also use the search box to find specific products by using keywords (e.g. Cast Iron, Stainless Steel etc.) this will find the products that relate to that keyword.

Placing an order:
Ordering items from idealForever.com is secure and easy, follow the simple steps below to get your products delivered direct to your door.

1. Select the product you wish to buy. Some items have a selection of options for them (e.g available in black, white or different sizes)
2. You just need to enter the quantity you are after and then click the add to basket button
3. You will now be taken to your shopping basket page, which will contain all the items you have added to your basket, our unique shopping system will also remember items that you have placed in your basket from your previous visits
4. If you have finished shopping, confirm the quantity of the items selected, and press the "Go to secure Checkout" button
5.You will be asked to register on the site, you only need to do this once. When you return you can log back into the site by entering your email and password details
6. Once you are a registered user you will be asked to fill in your shipping and credit card details. You then need to click the "Complete Order" button to place your order.
7. You will be presented with another screen where you can verify your order before submitting it to idealForever.com
8. Congratulations you have now placed an order with idealForever.com, you will be provided an Order no. which you should make a note of.
9. You will also receive an email confirming your order, you will be informed later by email when the item is dispatched.
10. You can return to the site at any time and view your order details by clicking on the "Your Account" button on the top right hand corner of the site.

Shipping:
All items are shipped from our base we use a reputable company for delivery.

Complaints:
idealForever.com endeavours to respond to any complaints that you may have within five working days. You may email your complaint to complaints@idealforever.com or alternatively call 01923 606 326.

Delivery Time:
We do Next Day Delivery for Most items which are in Stock.
Please Expect delivery of all goods within 7-14 working days if item is not in stock. For more details, call us : 01923 606 326


 
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